How to View Internet Connection Issues
Login to Nile Portal. https://u1.nile-global.cloud/
or
Navigate to Nile Portal → Dashboard button, if on another tool page.
When the dashboard's Infrastructure tile indicates there are infrastructure errors somewhere, walk through the map to select the site and building with reported Internet errors. The circles representing the sites and building will have red rings inside of them, as shown above, when the site or building has errors. When the building is clicked, Nile Portal will then list all infrastructure alerts for that building.
By clicking on the Infrastructure Tile, Nile Portal displays the status of all monitored elements. Status on the left side shows current status while Impact (availability and experience) show a histogram over time.
2. By clicking the blue Name link, Nile Portal opens a pop-up that shows detailed graphs of availability and performance information.
To check the history of internet connectivity, use the Time Filter to modify the time range. Use the scrollbar on the bottom to examine portions of the timeframe more closely:
- Navigate to Nile Portal → Devices button
- Find the device of interest from the device list below the summary. To Aid your search, use the Geolocation filter to limit the device listing to a specific site, building, floor, or zone. To navigate through the list by display page, use the "<" and ">" buttons to page up and page down.
- When you have found the device of interest in the list, click the blue Name link to bring up the device details page.
- Verify the client has a valid IP address
- Inspect the Events list for any issues. Navigate through the list by using the "<" and ">" buttons to page up and page down.
- If there are problems, check other clients on the same segment. Look for similar issues. If there are common issues, troubleshoot them.
- Click the blue RUN TEST link to perform active checks on the device, the network, and applications. If any of the three test areas show problems (by the errored test showing red), then click on the blue down-arrow to see more information.
Perform a upstream ping/traceroute to any public IP address, by clicking on the blue icon next to the test name.
- If the test reports an error, download and examine the logs using the DOWNLOAD LOG FILE button. The file downloaded is in .CSV (comma separated value) format. Use a spreadsheet program to view the file.
Spreadsheet view of log output
- Verify in the device that the device has proper IP address, gateway address, and DNS addresses configured.
- If the issue has started recently, review the the recent changes
- While trying to access the external websites or pinging public IP addresses, try taking packet captures for analysis.
