Monitoring and Troubleshooting

LED Status

1min

Sys LED Status
Condition
Recommended Action
﻿Blinking Green﻿
System Initializing
It is a transient state during the initial bring-up of the switch; if the LED stays persistent, contact Nile Support.
﻿Solid Green﻿
NE is connected to both the NSB GW and the Nile Cloud, and the Nile Access Service is operational.
- No action is necessary. The Nile Access Service is operational and connected to Cloud.
﻿Blinking Blue﻿
Bluetooth enabled and available. Connection to the Nile Cloud and the local NSB gateway is not established, and BLE is ready for pairing.
- If it is new/out of the box, proceed with the setup. 
- If still in the same state after activation: 
   - Verify connectivity issues between the NE and the Nile Cloud (e.g., firewall, routing). 
   - Check for cable issues between the NE and NSB Gateway. 
   - Investigate if the network closet is isolated from the rest of the network in case of multiple affected NEs. 
   - Ensure the NE is activated through the mobile app.
﻿Solid Blue﻿
Bluetooth connected to the mobile app
- If the mobile app hasn’t paired to the NE for troubleshooting, but the LED is solid blue, reboot the switch.
﻿Blinking Red﻿
NE has connected either to the NSB GW or the Nile Cloud.
- The NEs might have lost connectivity to the cloud. Check firewall rules and ISP issues. 
- If the NSB GW is down, Nile will proactively notify you, and a Nile CSM will reach out.
﻿Solid Red﻿
Most probably a system failure if the LED is solid red for more than 20-30 seconds.
- If the persistent state is solid red, contact Nile Support.
﻿
Power LED Status
Condition
Recommended Action
﻿Solid Green﻿
The power module is okay and delivering the correct power.
- No action necessary
﻿Blinking Red﻿
The power input is okay, but the PSU output failed, or the power module is not inserted properly.
- Reseat the power module/cable.
﻿Solid Red﻿
Either one of the two power cords is connected, or one of the power supply modules failed.
- Verify both power supplies are connected and providing power. 
- Check if the UPS is working fine.
- Check the PSU LED at the back of the switch: 
   - Amber indicates active but not receiving power. 
   - No LED indicates a PSU issue. 
   - Contact Nile Support if needed.
﻿

Sys LED Status	Condition	Recommended Action
Blinking Green	System Initializing	It is a transient state during the initial bring-up of the switch; if the LED stays persistent, contact Nile Support.
Solid Green	NE is connected to both the NSB GW and the Nile Cloud, and the Nile Access Service is operational.	- No action is necessary. The Nile Access Service is operational and connected to Cloud.
Blinking Blue	Bluetooth enabled and available. Connection to the Nile Cloud and the local NSB gateway is not established, and BLE is ready for pairing.	- If it is new/out of the box, proceed with the setup. - If still in the same state after activation: - Verify connectivity issues between the NE and the Nile Cloud (e.g., firewall, routing). - Check for cable issues between the NE and NSB Gateway. - Investigate if the network closet is isolated from the rest of the network in case of multiple affected NEs. - Ensure the NE is activated through the mobile app.
Solid Blue	Bluetooth connected to the mobile app	- If the mobile app hasn’t paired to the NE for troubleshooting, but the LED is solid blue, reboot the switch.
Blinking Red	NE has connected either to the NSB GW or the Nile Cloud.	- The NEs might have lost connectivity to the cloud. Check firewall rules and ISP issues. - If the NSB GW is down, Nile will proactively notify you, and a Nile CSM will reach out.
Solid Red	Most probably a system failure if the LED is solid red for more than 20-30 seconds.	- If the persistent state is solid red, contact Nile Support.

Power LED Status	Condition	Recommended Action
Solid Green	The power module is okay and delivering the correct power.	- No action necessary
Blinking Red	The power input is okay, but the PSU output failed, or the power module is not inserted properly.	- Reseat the power module/cable.
Solid Red	Either one of the two power cords is connected, or one of the power supply modules failed.	- Verify both power supplies are connected and providing power. - Check if the UPS is working fine. - Check the PSU LED at the back of the switch: - Amber indicates active but not receiving power. - No LED indicates a PSU issue. - Contact Nile Support if needed.

Updated 15 Jan 2025

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