---
title: LED Status
slug: led-status
docTags:
createdAt: 2025-01-15T00:03:56.164Z
---
| Sys LED Status | Condition | Recommended Action |
| ------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Blinking Green | System Initializing | It is a transient state during the initial bring-up of the switch; if the LED stays persistent, contact Nile Support. |
| Solid Green | NE is connected to both the NSB GW and the Nile Cloud, and the Nile Access Service is operational. | - No action is necessary. The Nile Access Service is operational and connected to Cloud. |
| Blinking Blue | Bluetooth enabled and available. Connection to the Nile Cloud and the local NSB gateway is not established, and BLE is ready for pairing. | - If it is new/out of the box, proceed with the setup.
- If still in the same state after activation:
- Verify connectivity issues between the NE and the Nile Cloud (e.g., firewall, routing).
- Check for cable issues between the NE and NSB Gateway.
- Investigate if the network closet is isolated from the rest of the network in case of multiple affected NEs.
- Ensure the NE is activated through the mobile app. |
| Solid Blue | Bluetooth connected to the mobile app | - If the mobile app hasn’t paired to the NE for troubleshooting, but the LED is solid blue, reboot the switch. |
| Blinking Red | NE has connected either to the NSB GW or the Nile Cloud. | - The NEs might have lost connectivity to the cloud. Check firewall rules and ISP issues.
- If the NSB GW is down, Nile will proactively notify you, and a Nile CSM will reach out. |
| Solid Red | Most probably a system failure if the LED is solid red for more than 20-30 seconds. | - If the persistent state is solid red, contact Nile Support. |
| Power LED Status | Condition | Recommended Action |
| ----------------------------------------- | ------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Solid Green | The power module is okay and delivering the correct power. | - No action necessary |
| Blinking Red | The power input is okay, but the PSU output failed, or the power module is not inserted properly. | - Reseat the power module/cable. |
| Solid Red | Either one of the two power cords is connected, or one of the power supply modules failed. | - Verify both power supplies are connected and providing power.
- Check if the UPS is working fine.
- Check the PSU LED at the back of the switch:
- Amber indicates active but not receiving power.
- No LED indicates a PSU issue.
- Contact Nile Support if needed. |