My Nile

nile access services comes with an integrated self service mechanism for the end users gone are the days when users had to contact the it help desk for information about network outages and application related issues users connected to the nile access service can access my nilesecure com from their browsers to interact with the network seamlessly my nile provides users with valuable information on information of the device such as mac address ip address username network the device is connected to mode of the connection (wifi 6, 6e, etc) how are the top 10 applications performing in the network you can click on the individual applications and will be able to find out the performance metrics and the availability of the application users can run a speed test from their local system to the internet location my nile will display the location of the user on the floor plan note the dropped pins visible on the image at the top of the page are the locations of other devices connected to the same network (ssid) as the user's device admins on the nile portal can enable or disable the location of the other devices by toggling a button navigate to global settings >> my nile self service tools self registration users can onboard new devices and generate unique keys to join the network for more information on how to self register, please visit this page create a ticket with the helpdesk click on the need more help button will open a pop up screen, where you can fill in some of the personal information like your email address, and the tool will present an option to take a screenshot of the page so that it will be attached to the ticket to help the it team with your request if this option is not present, then most likely your admin might not have integrated any itsm tools, please navigate to global settings >> integrations and set up an itsm tool to be used for my nile