Monitoring and Troubleshooting

My Nile

1min

Nile Access Services comes with an integrated self-service mechanism for the end users. Gone are the days when users had to contact the IT Help Desk for information about network outages and application-related issues.

Users connected to the Nile Access Service can access my.nilesecure.com from their browsers to interact with the network seamlessly.

My Nile
My Nile


My Nile provides users with valuable information on

  1. Information of the device such as:
    • Mac address
    • IP address
    • Username
    • Network the device is connected to
    • Mode of the connection (WiFi 6, 6E, etc)
  2. How are the top 10 applications performing in the network.
    • You can click on the individual applications and will be able to find out the performance metrics and the availability of the application
    • Application Monitoring
      Application Monitoring
      
  3. Users can run a Speed Test from their local system to the internet.
  4. Location:
    • My Nile will display the location of the user on the floor plan
    • Note: The dropped pins visible on the image at the top of the page are the locations of other devices connected to the same network (SSID) as the user's device.
      • Admins on the Nile Portal can enable or disable the location of the other devices by toggling a button.
      • Navigate to ⚙ Settings >> Global Settings >> My Nile
  5. Self Service Tools:
    • Self Registration
      • Users can onboard new devices and generate unique keys to join the network.
      • For more information on how to self-register, please visit this page
    • Create a ticket with the Helpdesk
      • Click on the need more help button will open a pop-up screen, where you can fill in some of the personal information like your email address, and the tool will present an option to take a screenshot of the page so that it will be attached to the ticket to help the IT team with your request
      • If this option is not present, then most likely your admin might not have integrated any ITSM tools, please navigate to ⛭ Settings >> Global Settings >> Integrations and set up an ITSM tool to be used for My Nile.
      • Create a Ticket with the help desk
        Create a Ticket with the help desk
        



Updated 30 Oct 2024
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