Monitoring and Troubleshooting
My Nile
1min
Nile Access Services comes with an integrated self-service mechanism for the end users. Gone are the days when users had to contact the IT Help Desk for information about network outages and application-related issues.
Users connected to the Nile Access Service can access my.nilesecure.com from their browsers to interact with the network seamlessly.
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My Nile
My Nile provides users with valuable information on
- Information of the device such as:
- Mac address
- IP address
- Username
- Network the device is connected to
- Mode of the connection (WiFi 6, 6E, etc)
- How are the top 10 applications performing in the network.
- You can click on the individual applications and will be able to find out the performance metrics and the availability of the application
- Application Monitoring
- Users can run a Speed Test from their local system to the internet.
- Location:
- My Nile will display the location of the user on the floor plan
- Note: The dropped pins visible on the image at the top of the page are the locations of other devices connected to the same network (SSID) as the user's device.
- Admins on the Nile Portal can enable or disable the location of the other devices by toggling a button.
- Navigate to Global Settings >> My Nile
- Self Service Tools:
- Self Registration
- Users can onboard new devices and generate unique keys to join the network.
- Create a ticket with the Helpdesk
- Click on the need more help button will open a pop-up screen, where you can fill in some of the personal information like your email address, and the tool will present an option to take a screenshot of the page so that it will be attached to the ticket to help the IT team with your request
- If this option is not present, then most likely your admin might not have integrated any ITSM tools, please navigate to Global Settings >> Integrations and set up an ITSM tool to be used for My Nile.
- Create a Ticket with the help desk
Updated 31 Jan 2025
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