---
title: My Nile
slug: my-nile
docTags: 
createdAt: 2024-07-22T20:16:09.813Z
---

Nile Access Services comes with an integrated self-service mechanism for the end users. Gone are the days when users had to contact the IT Help Desk for information about network outages and application-related issues.

Users connected to the Nile Access Service can access [my.nilesecure.com](https://my.nilesecure.com) from their browsers to interact with the network seamlessly.

![](https://api.archbee.com/api/optimize/7Im5mlHmEb2KF7rGg36qn-8Q2RNSsH4hn0GxjrRyLVK-20241029-231946.png "My Nile")

My Nile provides users with valuable information on 

1. Information of the device such as:
   - Mac address
   - IP address
   - Username
   - Network the device is connected to
   - Mode of the connection (WiFi 6, 6E, etc)
2. How are the top 10 applications performing in the network.
   - You can click on the individual applications and will be able to find out the performance metrics and the availability of the application
   - ![](https://api.archbee.com/api/optimize/7Im5mlHmEb2KF7rGg36qn-TEu-yqUQDib1M5Oifjw_P-20241029-232119.png "Application Monitoring")
3. Users can run a Speed Test from their local system to the internet.
4. Location:
   - My Nile will display the location of the user on the floor plan
   - Note: The dropped pins visible on the image at the top of the page are the locations of other devices connected to the same network (SSID) as the user's device.
     - Admins on the Nile Portal can enable or disable the location of the other devices by toggling a button.
     - Navigate to  Global Settings >> My Nile
5. Self Service Tools:
   - Self Registration
     - Users can onboard new devices and generate unique keys to join the network.
     - For more information on how to self-register, please [visit this page](https://docs.nilesecure.com/upsk-and-self-registration)
   - Create a ticket with the Helpdesk
     - Click on the need more help button will open a pop-up screen, where you can fill in some of the personal information like your email address, and the tool will present an option to take a screenshot of the page so that it will be attached to the ticket to help the IT team with your request
     - If this option is not present, then most likely your admin might not have integrated any ITSM tools, please navigate to Global Settings >> Integrations and set up an ITSM tool to be used for My Nile.
     - ![](https://api.archbee.com/api/optimize/7Im5mlHmEb2KF7rGg36qn-gxrdwrA0CU6mZWY0xVXZO-20241029-233625.png "Create a Ticket with the help desk")