---
title: Nile Data Retention
slug: nile-data-retention
docTags:
createdAt: 2025-04-25T03:19:26.870Z
---
# Overview
This document provides information about data stored by Nile Cloud Services and retention policies governing their storage.
## Account Management Data
This data primarily includes deployment information such as Nile Planned Deployment (NPD), work orders, billing and maintenance window
| **Services Involved** | **Data** | **Retention Policy** |
| --------------------- | -------------------------------------------------------------------------------------------------------------------------------------------- | -------------------- |
| All Nile Services | **Work Order **- Data about installation, site survey work orders and job | Stored forever |
| | **BOM, NPD & Deviations** - Bill of Materials, Nile Planned Deployment data and any deviations in installation from Nile Planned Deployment | Stored forever |
| | **Billing** - Billing information across all Nile Services | Stored forever |
| | **Usage** - Usage data on Nile Access Service, Guest Service, DHCP Service and Trust Service | 1 year |
## Settings Data
This data includes customer floor plans, site survey, account information, billing and Nile Control Center settings
| **Services Involved** | **Data** | **Retention Policy** |
| --------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------- |
| Nile Access Service | Nile Access Service Settings which include the following
Network Setup - Service Area Data - Floor Plans, Sites, buildings, floors and zones, Ekahau data, Authentication, Segments, Wireless & DHCP, Security, Identity Integrations, User Account Data | Stored as long as the service is commissioned |
| Nile DHCP Service | DHCP Settings | Stored as long as the service is commissioned |
| Nile Guest Service | Guest Service Settings | Stored as long as the service is commissioned |
## Network Administrator Data
This is the Personally Identifiable Information (PII) data of Network Administrators in Nile Control Center.
| **Services Involved** | **Data** | **Retention Policy** |
| --------------------- | ---------------------------- | --------------------------------------------- |
| All Nile Services | Name, Email and Phone Number | Stored as long as the service is commissioned |
## Network User Data
This is the Personally Identifiable Information (PII) data of end users of Nile Access Service
| **Services Involved** | **Data** | **Retention Policy** |
| --------------------- | ---------------------------- | -------------------- |
| All Nile Services | Name, Email and Phone Number | 1 year. |
## Devices Data
This data includes end user traffic information (network traffic, web browsing, internal applications, etc.), fingerprint information, location, metrics, packet traces, events and logs.
| **Services Involved** | **Data** | **Retention Policy** |
| --------------------- | ------------------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------ |
| All Nile Services | Network Traffic: Events & Metrics
Location
Application Traffic: Summarized Information | 30 days default.
extended retention period can be purchased up to 90 days |
| | Troubleshooting data - pcap, trace, logs | Upto 90 days |
## Support Data
This data includes all customer support tickets and support conversations
| **Services Involved** | **Data** | **Retention Policy** |
| --------------------- | ------------------------------ | ----------------------------------- |
| All Nile Services | Customer Support Tickets | Stored as long as contract is valid |
| | Customer Support Conversations | Stored as long as contract is valid |