---
title: Nile Service Alerts
slug: nile-service-alerts
docTags: 
createdAt: 2024-07-23T19:47:31.339Z
---

# Introduction

Nile Service Alerts raise awareness about Nile Service's performance guarantees - availability, capacity and coverage.

Below is the list of alerts raised in the Nile Portal for Nile Service performance guarantees.

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## Nile Service Capacity Guarantee Violation

This alert is generated when Nile service is operating at less than guaranteed capacity.

| Example Alert               | Nile service is operating at less than provisioned capacity at Bangalore/Bldg\_1/Floor\_1 for 5 minutes            |
| --------------------------- | ------------------------------------------------------------------------------------------------------------------ |
| Recommended Customer Action | • Check for alerts: Nile access point down<br />• Check for alerts: sensor down<br />• Check for alerts: link down |

***

## Nile Service Coverage Guarantee Violation

This alert is generated when Nile service is operating at less than guaranteed WiFi coverage.

| Example Alert               | Poor WiFi coverage ( \<-67dbm) detected at Bangalore/Bldg\_1/Floor\_1 for 4 minutes                                       |
| --------------------------- | ------------------------------------------------------------------------------------------------------------------------- |
| Recommended Customer Action | • Check for Nile access point failure<br />• Check for link down, cable damaged<br />• Check for WiFi interference alerts |

***

## Nile Service Availability Guarantee Violation

This alert is generated when Nile service is not available.

| Example Alert               | Unavailability of Nile Service detected at Bangalore/Bldg\_1/Floor\_1 for 7 minutes                        |
| --------------------------- | ---------------------------------------------------------------------------------------------------------- |
| Recommended Customer Action | • Check for Nile Access Point failure<br />• Check for link down<br />• Check for WiFi interference alerts |

***