Wireless Performance issue Troubleshooting

This document includes steps to troubleshoot Wireless client performance-related issues.

While troubleshooting a performance issue we need to find out if the issue is related to:

As an example we will check the following working and non-working scenario to see the difference:

From the Nile Portal (NP) Device details page for a particular client, we could click "RUN TEST" on the top right corner to check if there is any Latency:

In our case we could see latency of 323 milliseconds (ms), while Air Quality and Coverage is good. 

Additionally, we can check Client Details Usage to see if there are any traffic load spikes:

We see that the client is using 135 Mbps per second of data download:

A speed test from the client side would be a good way to see if there any Speed related issues:

The speed test shows us that the download capacity is 2.46 Mbps while upload is quite higher:

"Run Test" for this particular client checks if there is any Latency.This time there is no latency on ARP/Ping and Air Quality and Coverage is good.

Checking Client Details Usage shows if there are any traffic load spikes.

This time we do not see any high Usage of Outbound or Inbound traffic.

The Speed test from the client shows if there are any Speed related issues.

In this case, the speed test shows us High Download and Upload speed.

Also, we could use my.nilesecure.com when device is connected to Nile Network to check the status of the client device connection. Read more..