Wireless Performance issue Troubleshooting
This document includes steps to troubleshoot Wireless client performance-related issues.
While troubleshooting a performance issue we need to find out if the issue is related to:
- Internet
- High load on client site
- Nile NSB
- Wireless Coverage
- Client Itself (Laptops, Mobile devices etc.)
As an example we will check the following working and non-working scenario to see the difference:
From the Nile Portal (NP) Device details page for a particular client, we could click "RUN TEST" on the top right corner to check if there is any Latency:
In our case we could see latency of 323 milliseconds (ms), while Air Quality and Coverage is good.
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Additionally, we can check Client Details Usage to see if there are any traffic load spikes:
We see that the client is using 135 Mbps per second of data download:
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A speed test from the client side would be a good way to see if there any Speed related issues:
The speed test shows us that the download capacity is 2.46 Mbps while upload is quite higher:
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"Run Test" for this particular client checks if there is any Latency.This time there is no latency on ARP/Ping and Air Quality and Coverage is good.
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Checking Client Details Usage shows if there are any traffic load spikes.
This time we do not see any high Usage of Outbound or Inbound traffic.
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The Speed test from the client shows if there are any Speed related issues.
In this case, the speed test shows us High Download and Upload speed.
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Also, we could use my.nilesecure.com when device is connected to Nile Network to check the status of the client device connection. Read more..