---
title: Wireless Performance issue Troubleshooting
slug: wireless-performance-issue-troubleshooting
docTags: 
createdAt: 2024-07-24T21:49:00.664Z
---

## Introduction

This document includes steps to troubleshoot Wireless client performance-related issues.

While troubleshooting a performance issue we need to find out if the issue is related to:

- **Internet**
- **High load on client site**
- **Nile NSB**
- **Wireless Coverage  **
- **Client Itself  (Laptops, Mobile devices etc.)**

As an example we will check the following working and non-working scenario to see the difference:

### Scenario 1:  client has high load of traffic

From the Nile Portal (NP) Device details page for a particular client, we could click "RUN TEST" on the top right corner to check if there is any Latency:

In our case we could see latency of 323 milliseconds (ms), while Air Quality and Coverage is good. 

![Nile portal: Run test](https://api.archbee.com/api/optimize/6swSwg1BT-BlfEPtYJhxM/X0oRgAZ-y57dNYLoSVqme_lj7n5eb6itlyzbheh4qhgx6yyb2xhsmjzg.png "Nile portal: Run test")

Additionally, we can check Client Details Usage to see if there are any traffic load spikes:

We see that the client is using 135 Mbps per second of data download:

![Devices: Signal info](https://api.archbee.com/api/optimize/6swSwg1BT-BlfEPtYJhxM/GThDxzQckzq3eQcu6i3jb_jdv8nsls3ytvmctczd4yxz-m9-q9pfvsfw.png "Devices: Signal info")

A speed test from the client side would be a good way to see if there any Speed related issues:

The speed test shows us that the download capacity is 2.46 Mbps while upload is quite higher:

::Image[]{src="https://api.archbee.com/api/optimize/6swSwg1BT-BlfEPtYJhxM/6azz-V56cKnrVIATI5HSw_tzdn4dzz-qldlx-ekpeyb98lrp9ks2-nww.png" size="60" width="752" height="803" position="center" caption="Speed test info" alt="Speed test info" showCaption="true"}

### Scenario 2:  client does not have high load of traffic:

"Run Test" for this particular client checks if there is any Latency.This time there is no latency on ARP/Ping and Air Quality and Coverage is good.

![Nile portal: Run test](https://api.archbee.com/api/optimize/6swSwg1BT-BlfEPtYJhxM/i6eyRL-4gr02E1esJkzH2_e1cwg2hjxxt3eneicvgr0cjs8ldxoimrzw.png "Nile portal: Run test")

Checking Client Details Usage shows if there are any traffic load spikes.

This time we do not see any high Usage of Outbound or Inbound traffic.

![Devices: client info](https://api.archbee.com/api/optimize/6swSwg1BT-BlfEPtYJhxM/DFc8wm65H5rOdY94puSrr_xwtfkaoi1u4humywyv777ryn4agv6flcoa.png "Devices: client info")

The Speed test from the client shows if there are any Speed related issues.

In this case, the speed test shows us High Download and Upload speed.

::Image[]{src="https://api.archbee.com/api/optimize/6swSwg1BT-BlfEPtYJhxM/fMtIdpEvSPXfApceeCxWM_jczvyzderfwuxiasmvje-wt-7s9vbtrira.png" size="60" width="659" height="735" position="center" caption="Speed test" alt="Speed test" showCaption="true"}

Also, we could use [my.nilesecure.com](http://my.nilesecure.com/) when device is connected to Nile Network to check the status of the client device connection. Read more..