Monitoring and Troubleshooting
Nile Service Block

Access Switch/NSW1000 LED indicators

14min
nsw1000 or access switches have three types of ports 48 rj45 ports, 4 sfp ports and 2 qsfp ports status of each of these ports can be identified by checking the led indications of the respective ports apart from the led colour of ports, power and system led lights can also be seen in the switch following section defines the meaning of the different led colors in the switch 1 pwr (power) led pwr led shows the power status of the switch following are the different color indications of pwr led along with the meaning and recommended action if the color is seen in the switch i) https //nileglobalhelp freshdesk com/a/solutions/articles/66000514128?lang=en#anchor2 either only one power supply (out of two) is provided to switch or power module failure condition (if switch is powered with both power supplies) recommended action check if both power supplies are connected to the switch and verify whether the power supplies are providing enough power if yes, there might be an issue with the power module and might need to check for hardware fault or rma run icos show env command which tells if a psu is not powered or not present red pwr led ii) blinking red color input power preset/ok, output failed or power module not seated/inserted properly recommended action remove and insert the power module and check whether the issue is getting resolved if not, we may need to proceed with rma iii) https //nileglobalhelp freshdesk com/a/solutions/articles/66000514128?lang=en#greenpwr power module ok and delivering correct power green pwr led 2\ sys (system) led sys led shows the system status following are the different color indications of sys led along with the meaning and recommended action if the color is seen in the switch i) red color https //nileglobalhelp freshdesk com/a/solutions/articles/66000514128?lang=en#redsys power on \[transit] or major fault \[persistent] recommended action make sure enough power supply is provided to the switch and whether switch processes are active red sys led ii) blinking red color (click https //nileglobalhelp freshdesk com/helpdesk/attachments/66050613493 to view) switch unable to reach cloud but able to reach active he or switch unable to reach active he but able to reach cloud recommended action make sure there is proper reachability to he and internet/cloud from switch also make sure firewall or other network devices are not blocking the traffic between switch and he/cloud iii) https //nileglobalhelp freshdesk com/a/solutions/articles/66000514128?lang=en#greensys system fully functional and ready able to reach active he and cloud full config received/applied, tunnels established, system ready to carry service traffic green sys led iv) blinking green color (click https //nileglobalhelp freshdesk com/helpdesk/attachments/66050613601 to view) system os loading/initialization in process (wait) recommended action make sure switch is completely booted up and whether any process is stuck also check whether there is any kernel corruption issue v) https //nileglobalhelp freshdesk com/a/solutions/articles/66000514128?lang=en#bluesys bt/ble paired bt/ble connection established with mobile app/peer blue sys led vi) blinking blue color (click https //nileglobalhelp freshdesk com/helpdesk/attachments/66050613706 to view) bt/ble ready to pair or service not ready (staging mode cloud config not pushed) also cloud/he connectivity is not established recommended action verify whether there is any connectivity/reachability issue between switch and cloud/active he verify serial number is activated in cloud 3\ rj 45 port leds rj 45 ports have two led lights to indicate port activity or poe status led1 mentioned below is the left led and led2 is right led following are different color indications of both ports along with the meaning and recommended action if the color is seen in the switch i) https //nileglobalhelp freshdesk com/a/solutions/articles/66000514128?lang=en#rj45led1off no link or port admin down recommended action verify whether the end device is connected properly and whether the device is up and running if yes, check whether the ethernet cable is passing traffic and the switch/switch port is not blocking the traffic rj45 led1 off ii) https //nileglobalhelp freshdesk com/a/solutions/articles/66000514128?lang=en#rj45led1green link present, port admin up (but no activity) rj45 led1 green iii) led1 blinking green (click https //nileglobalhelp freshdesk com/helpdesk/attachments/66050614181 to view) port is active and sending or receiving data iv) https //nileglobalhelp freshdesk com/a/solutions/articles/66000514128?lang=en#rj45led1yellow port is temporarily blocked or initializing state recommended action check whether the switch is blocking traffic from end device or whether any switch process is stuck in initializing state rj45 led1 yellow v) led1 blinking yellow/amber (click https //nileglobalhelp freshdesk com/helpdesk/attachments/66050614373 to view) port is passing traffic with errors like crc errors, alignment errors, jabbers, etc port will remain in blinking state even if the errors are not incrementing (if the error count is non zero) recommended action check whether the receiving traffic has errors in it if so, verify whether the issue is with end device, ethernet cable or switch if the error count is not getting incremented, flap the port once vi) https //nileglobalhelp freshdesk com/a/solutions/articles/66000514128?lang=en#rj45led2off port not providing poe supply to the connected device rj45 led2 off vii) https //nileglobalhelp freshdesk com/a/solutions/articles/66000514128?lang=en#rj45led2green poe is on and providing power to the connected device rj45 led2 green viii) https //nileglobalhelp freshdesk com/a/solutions/articles/66000514128?lang=en#rj45led2yellow poe power is denied to the connected device as the required power for the device exceeds the capability of the port or exceeds the overall limit of the switch or a limit set in software was exceeded recommended action check whether the total allocated poe power of the switch is exceeded and check whether the connected device is requesting for power more than the allocated power per switch port power consumption and limit can be verified using the command " icos show poe power total" !\[]\(helpdesk%20%20nile%20customer%20support/kma fswkv0tyvjbnaj 89a uhkfokumpag jpeg) rj45 led2 yellow 4\ sfp/sfp28 port led ports 48 52 are sfp ports in access switch and have one led indication to show the port, module or traffic status following are the different color indications for the sfp port led along with the meaning and recommended action if the color is seen in the switch i) https //nileglobalhelp freshdesk com/a/solutions/articles/66000514128?lang=en#sfpledoff no link or port admin down recommended action check whether the end device is connected properly and is in power on state if so, verify the connected cable/switch/sfp module functionality sfp led off ii) https //nileglobalhelp freshdesk com/a/solutions/articles/66000514128?lang=en#sfpredled unsupported sfp module or mismatch in the sfp module supported speed and link speed recommended action verify whether the sfp module vendor is supported for the nsw1000 and check whether the sfp module supported speed matches with the link speed of the port sfp red led iii) https //nileglobalhelp freshdesk com/a/solutions/articles/66000514128?lang=en#sfpgreenled link present/port admin up (but no activity) sfp green led iv) blinking green (click https //nileglobalhelp freshdesk com/helpdesk/attachments/66050615636 to view) slow blinking green port is active and sending or receiving data at 10gbps blinking green port is active and sending or receiving data at 25gbps v) yellow/amber port is temporarily blocked or initializing state recommended action check whether the switch is blocking traffic from end device or whether any switch process is stuck in initializing state vi) blinking yellow/amber port is passing traffic with errors like crc errors, alignment errors, jabbers, etc port will remain in blinking state even if the errors are not incrementing (if the error count is non zero) recommended action check whether the receiving traffic has errors in it if so, verify whether the issue is with end device, ethernet cable or switch if the error count is not getting incremented, flap the port once 5\ qsfp28 port leds qsfp port is located at the rear side of the access switch and has two led indications following are different color indications of both leds led1 and led2 are left and right leds i) https //nileglobalhelp freshdesk com/a/solutions/articles/66000514128?lang=en#qsfpled1off no link or port admin down recommended action verify whether the end device is connected properly and whether the device is up and running if yes, check whether the ethernet cable is passing traffic and the switch/switch port is not blocking the traffic qsfp led1 off ii) https //nileglobalhelp freshdesk com/a/solutions/articles/66000514128?lang=en#qsfpredled1 unsupported sfp module or mismatch in the sfp module supported speed and link speed recommended action verify whether the sfp module vendor is supported for the nsw1000 and check whether the sfp module supported speed matches with the link speed of the port qsfp red led1 iii) https //nileglobalhelp freshdesk com/a/solutions/articles/66000514128?lang=en#qsfpgreenled1 link present/port admin up (but no activity) qsfp green led1 iv) led1 blinking green (click https //nileglobalhelp freshdesk com/helpdesk/attachments/66050616421 to view) slow blinking green port is active and sending or receiving data at 10gbps blinking green port is active and sending or receiving data at 25gbps v) led1 yellow/amber port is temporarily blocked or initializing state recommended action check whether the switch is blocking traffic from end device or whether any switch process is stuck in initializing state vi) led1 blinking yellow/amber port is passing traffic with errors like crc errors, alignment errors, jabbers, etc port will remain in blinking state even if the errors are not incrementing (if the error count is non zero) recommended action check whether the receiving traffic has errors in it if so, verify whether the issue is with end device, ethernet cable or switch if the error count is not getting incremented, flap the port once vii) https //nileglobalhelp freshdesk com/a/solutions/articles/66000514128?lang=en#qsfpled2off port is not active or admin down recommended action verify whether the end device is connected properly and whether the device is up and running if yes, check whether the ethernet cable is passing traffic and the switch/switch port is not blocking the traffic qsfp led2 off viii) led2 green port is operating at 10gbps speed ix) led2 blinking green port is operating at 25gbps speed x) https //nileglobalhelp freshdesk com/a/solutions/articles/66000514128?lang=en#qsfpwhiteled2 port is operating at 40gbps speed qsfp white led2 xi) led2 blinking white port is operating at 100gbps speed