Configure Email Notifications

4 min

The Configure Email Notifications feature lets administrators subscribe to timely alert emails directly from the Nile portal, ensuring they are immediately informed about events across Nile infrastructure, Nile service, customer infrastructure, applications, and security. Each admin can control their own subscriptions so they receive only the alerts that matter to them, using their authenticated login email as the delivery address for all notifications.

For Configuration, Logon to Nile Portal Global Settings -> Integrations, you can subscribe to email alert notifications (Nile Infra, Nile Service, Infrastructure, Applications, Security).

The email address for notification is not configurable. Your logged-in email address will be used for notification emails. Each Admin user must subscribe or unsubscribe to alert notifications themselves. If you have a SIEM service set up, then email alerts will go to your SIEM system instead.

After your subscription(s) are enabled, you will receive Alerts related to your system. You can click on "Click here" to get detailed information on the required action.

Here are some examples of email notifications:

Alert Status: Created What Happened: Power supply unit PWR1 on device XYZA.AS.11 Serial Number: E00A0987762 seems to have lost power. Impact: Device is operating without a backup. Network availability may be impacted if the device loses its main power supply. Severity: 4 Customer: Nile Demo Location: SJC22 / SJC22 / DEN22 floor plan Start Time: Jan 11, 2025 11:45:32 AM MST Duration: 4 minutes For more information: Click here

The alert's severity level indicates how serious the issue is and how urgently it needs attention. Severity levels range from 0-5; 0 is the highest severity, and 5 is the lowest.

To view all Alerts on Nile Porta,l click on Alerts from the left-hand Navigation bar as shown below.

Send Alerts to a Group Alias Email Address

By default, email alert subscriptions in the Nile Portal are tied to the logged-in admin user, and each admin must enable alerts for themselves individually.

If your team wants alerts to go to a shared mailbox or distribution list, you can use a group alias as a workaround. The recommended approach is to create an admin user for that alias account, sign in with that account, and subscribe to alerts through the portal.

Steps:

Create or identify the shared mailbox, distribution list, or alias email address your team wants to use for alerts.

Go to Network Setup > Admins and create a new admin user for the shared alias email address.

Sign out, then sign back in using the new shared alias account.

Go to Global Settings > Integrations and select Subscribe to alerts and events.

Select the alert categories the alias account should receive, then save your changes.

Confirm that the shared mailbox receives future alert emails for the selected categories.

Notes

This is a useful workaround when multiple people need visibility into the same alerts through a shared inbox or ticketing address.

Alert subscriptions are still user-based rather than tenant-wide, so the setup must be completed while logged in as the alias user.