Customer Infrastructure Alerts

17 min

introduction alerts for customer owned infrastructure raise awareness about the following radius server availability & experience dns server availability & experience dhcp server availability & experience internet availability and experience below is the list of alerts raised in the nile portal for customer owned infrastructure radius server availability site level this alert is generated when a radius server serving a specific customer site is unavailable true left unhandled content type left unhandled content type left unhandled content type left unhandled content type radius server availability customer level this alert is generated when a radius server serving all sites of a customer is unavailable true left unhandled content type left unhandled content type left unhandled content type left unhandled content type radius server certificate expiry this alert is generated when the certificate in radius server is about to expire true left unhandled content type left unhandled content type left unhandled content type left unhandled content type internet availability this alert is generated when nile service block is unable to reach nile cloud services true left unhandled content type left unhandled content type left unhandled content type left unhandled content type dns availability site level this alert is generated when a dns server is unavailable from a site true left unhandled content type left unhandled content type left unhandled content type left unhandled content type dns availability customer level this alert is generated when a dns server is unavailable from all sites of a customer true left unhandled content type left unhandled content type left unhandled content type left unhandled content type dhcp availability site level this alert is generated when a dhcp server is unavailable from a site true left unhandled content type left unhandled content type left unhandled content type left unhandled content type dhcp availability customer level this alert is generated when a dhcp server is unavailable from all sites of a customer true left unhandled content type left unhandled content type left unhandled content type left unhandled content type aqi violation aqi measures the "quality" of the wifi medium as detected by the nile sensors an alert is generated when the aqi falls below the expected threshold note if overall channel utilization is high due to low wi fi aqi, the access point (ap) will automatically switch to a better channel if the air quality deteriorates due to channel load, the most likely root cause is wifi interference from external access points true 233left unhandled content type left unhandled content type left unhandled content type left unhandled content type if the air quality deteriorates due to noise floor, the most likely root cause is external non wifi source of interference true 239left unhandled content type left unhandled content type left unhandled content type left unhandled content type