Nile Infrastructure Alerts

20min

Introduction
Nile infrastructure alerts raise awareness about the issues experienced by the Nile owned services such as Nile Service Block (NSB), Nile Guest Service and Nile DHCP service.
Below is the list of alerts raised in the Nile Portal for Nile Infrastructure and their recommended actions.
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Device Unavailable
This alert is generated when a Nile service element such as switches or access points go offline.
Example Alert
Nile Service Element switch AS1 Serial Number: E00A00064619 has lost power at Bangalore/Bldg_1/ Floor_1. for 1 day 6 hours 6 minutes
Recommended Customer Action
• Ensure that the device is powered on and ready.
• Check for unplugged or damaged cables.
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Link Down
This alert is generated when a link connecting the Nile service element with another Nile Service Element or upstream devices is down.
Example Alert
Link between Nile switch NS-NLHQ-1 Serial Number: E00A00065658 port 29 and as-nlhq-3 Serial Number: E00A00064571 port 0/53 has been down at Bangalore/Bldg_1/ Floor_1 for 3 weeks 5 hours 58 minutes
Recommended Customer Action
• Check for unplugged or damaged cables
• Check for incorrectly connected cables (router port configuration)
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PoE Not Granted
This alert is generated when a PoE request from a wired device connected with a Nile switch can not be granted by the Nile switch.
Example Alert
Power-On-Ethernet request failed on port-0/6 switch DU.DS.2 Serial Number: E99Z99999111 at Bangalore/Bldg_1/Floor_1 for 10 hours.
Recommended Customer Action
• Redistribute the PoE devices across the switches
• Contact Nile CSE/CSM for further assistance
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Floorwide PoE Budget Limit
This alert is generated when aggregated PoE across all Nile switches in a floor is close to the limit and less than 30W of aggregated power is available.
Example Alert
Power over Ethernet budget low ( < 30W) on the switches: <DU.DS.2 Serial Number: E99Z99999111>, <DU.DS.3 Serial Number: E99Z999991211> at Bangalore/Bldg_1/Floor_1 for 3 hours 42 minutes.
Recommended Customer Action
• Contact Nile CSE/CSM for assistance
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Temperature is high
This alert is generated when the Nile Service Element is operating at a higher-than-recommended temperature.
Example Alert
Nile Service element AS1 Serial Number: E99Z999991211 is operating at high temperature at Bangalore/Bldg_1/Floor_1 for 9 hours.
Recommended Customer Action
• Inspect the area for sufficient ventilation
• Check for free air circulation
• Verify that room cooling is operating correctly
• Contact Nile CSE/CSM for assistance
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Power Supply Down
This alert is generated when one of the power supplies in Nile access switches, distribution switches, and head end equipment is down.
Example Alert
Power supply unit 1 on device AS1 Serial Number: E99Z999991211 seems to have lost power at Bangalore/Bldg_1/Floor_1 for 3 days.
Recommended Customer Action
• Inspect the connections to power
• If there are no issues with the power supply, please work with Nile CSM on the RMA process
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Nile Cloud DHCP pool space low
This alert is generated when Nile Cloud DHCP Service is running low on the IP address pool space.
Example Alert
Nile DHCP Server 1.2.3.4 is running low on IP addresses at Bangalore/Bldg_1/Floor_1 for 30 minutes.
Recommended Customer Action
• Increase the IP address pool space at the DHCP server identified by the IP address
• Reduce the lease time.
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Nile Guest DHCP pool space low
This alert is generated when Nile Guest DHCP Service has exhausted all IP addresses.
Example Alert
Nile Guest Services has exhausted all IP addresses for 42 minutes.
Recommended Customer Action
• None
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Nile Services Cloud Processing Issues
This alert is generated when Nile Services Cloud experiences momentary processing issues.
Example Alert
Nile cloud service is experiencing momentary processing issues for 6 hours. Network connectivity is not impacted. Data shown in Nile portal may not be the latest. -- All historical data will be updated when the processing issues are resolved. No action is required.
Recommended Customer Action
• No action is required.
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Device Location Change
This alert is generated when Nile sensors are displaced from the original installed location.
Example Alert
Nile Sensor Element SE-BLDF-3 Serial Number: E99Z99999111 not detected at the original installed location Bangalore/Bldg_1/Floor_1 for 40 minutes.
Recommended Customer Action
• Restore the sensor to the original location
• If the sensor needs to be moved, please contact Nile customer support
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Maintenance Window
This alert is generated when Nile Services is undergoing maintenance.
Example Alert
Nile Service is currently undergoing scheduled maintenance at the Site/Building/Floor for 30 minutes.
Recommended Customer Action
• None
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Nile POP Tunnel Down
This alert is generated when Nile Guest Services is not available.
Example Alert
Nile Guest Services is currently unavailable at the BLR site for 2 minutes. Please verify that your firewall permits UDP traffic on port 6081. For further assistance, contact Nile Customer Support.
Recommended Customer Action
• No action required
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Example Alert	Nile Service Element switch AS1 Serial Number: E00A00064619 has lost power at Bangalore/Bldg_1/ Floor_1. for 1 day 6 hours 6 minutes
Recommended Customer Action	• Ensure that the device is powered on and ready. • Check for unplugged or damaged cables.

Example Alert	Link between Nile switch NS-NLHQ-1 Serial Number: E00A00065658 port 29 and as-nlhq-3 Serial Number: E00A00064571 port 0/53 has been down at Bangalore/Bldg_1/ Floor_1 for 3 weeks 5 hours 58 minutes
Recommended Customer Action	• Check for unplugged or damaged cables • Check for incorrectly connected cables (router port configuration)

Example Alert	Power-On-Ethernet request failed on port-0/6 switch DU.DS.2 Serial Number: E99Z99999111 at Bangalore/Bldg_1/Floor_1 for 10 hours.
Recommended Customer Action	• Redistribute the PoE devices across the switches • Contact Nile CSE/CSM for further assistance

Example Alert	Power over Ethernet budget low ( < 30W) on the switches: <DU.DS.2 Serial Number: E99Z99999111>, <DU.DS.3 Serial Number: E99Z999991211> at Bangalore/Bldg_1/Floor_1 for 3 hours 42 minutes.
Recommended Customer Action	• Contact Nile CSE/CSM for assistance

Example Alert	Nile Service element AS1 Serial Number: E99Z999991211 is operating at high temperature at Bangalore/Bldg_1/Floor_1 for 9 hours.
Recommended Customer Action	• Inspect the area for sufficient ventilation • Check for free air circulation • Verify that room cooling is operating correctly • Contact Nile CSE/CSM for assistance

Example Alert	Power supply unit 1 on device AS1 Serial Number: E99Z999991211 seems to have lost power at Bangalore/Bldg_1/Floor_1 for 3 days.
Recommended Customer Action	• Inspect the connections to power • If there are no issues with the power supply, please work with Nile CSM on the RMA process

Example Alert	Nile DHCP Server 1.2.3.4 is running low on IP addresses at Bangalore/Bldg_1/Floor_1 for 30 minutes.
Recommended Customer Action	• Increase the IP address pool space at the DHCP server identified by the IP address • Reduce the lease time.

Example Alert	Nile Guest Services has exhausted all IP addresses for 42 minutes.
Recommended Customer Action	• None

Example Alert	Nile cloud service is experiencing momentary processing issues for 6 hours. Network connectivity is not impacted. Data shown in Nile portal may not be the latest. -- All historical data will be updated when the processing issues are resolved. No action is required.
Recommended Customer Action	• No action is required.

Example Alert	Nile Sensor Element SE-BLDF-3 Serial Number: E99Z99999111 not detected at the original installed location Bangalore/Bldg_1/Floor_1 for 40 minutes.
Recommended Customer Action	• Restore the sensor to the original location • If the sensor needs to be moved, please contact Nile customer support

Example Alert	Nile Service is currently undergoing scheduled maintenance at the Site/Building/Floor for 30 minutes.
Recommended Customer Action	• None

Example Alert	Nile Guest Services is currently unavailable at the BLR site for 2 minutes. Please verify that your firewall permits UDP traffic on port 6081. For further assistance, contact Nile Customer Support.
Recommended Customer Action	• No action required

Updated 01 Nov 2024

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