Nile Infrastructure Alerts

introduction nile infrastructure alerts raise awareness about the issues experienced by the nile owned services such as nile service block (nsb), nile guest service and nile dhcp service below is the list of alerts raised in the nile portal for nile infrastructure and their recommended actions device unavailable this alert is generated when a nile service element such as switches, access points or sensors go offline the user can view the details on offline network elements, by clicking the alert and visiting the "nile device inventory" page example alert nile service element switch as1 serial number e00a00064619 has lost power at bangalore/bldg 1/ floor 1 for 1 day 6 hours 6 minutes recommended customer action • ensure that the device is powered on and ready • check for unplugged or damaged cables link down this alert is generated when a link connecting the nile service element with another nile service element or upstream devices is down example alert link between nile switch ns nlhq 1 serial number e00a00065658 port 29 and as nlhq 3 serial number e00a00064571 port 0/53 has been down at bangalore/bldg 1/ floor 1 for 3 weeks 5 hours 58 minutes recommended customer action • check for unplugged or damaged cables • check for incorrectly connected cables (router port configuration) poe not granted this alert is generated when a poe request from a wired device connected with a nile switch can not be granted by the nile switch example alert power on ethernet request failed on port 0/6 switch du ds 2 serial number e99z99999111 at bangalore/bldg 1/floor 1 for 10 hours recommended customer action • redistribute the poe devices across the switches • contact nile cse/csm for further assistance floorwide poe budget limit this alert is generated when aggregated poe across all nile switches in a floor is close to the limit and less than 30w of aggregated power is available example alert power over ethernet budget low ( < 30w) on the switches \<du ds 2 serial number e99z99999111>, \<du ds 3 serial number e99z999991211> at bangalore/bldg 1/floor 1 for 3 hours 42 minutes recommended customer action • contact nile cse/csm for assistance temperature is high this alert is generated when the nile service element is operating at a higher than recommended temperature example alert nile service element as1 serial number e99z999991211 is operating at high temperature at bangalore/bldg 1/floor 1 for 9 hours recommended customer action • inspect the area for sufficient ventilation • check for free air circulation • verify that room cooling is operating correctly • contact nile cse/csm for assistance power supply down this alert is generated when one of the power supplies in nile access switches, distribution switches, and head end equipment is down example alert power supply unit 1 on device as1 serial number e99z999991211 seems to have lost power at bangalore/bldg 1/floor 1 for 3 days recommended customer action • inspect the connections to power • if there are no issues with the power supply, please work with nile csm on the rma process nile cloud dhcp pool space low this alert is generated when nile cloud dhcp service is running low on the ip address pool space example alert nile dhcp server 1 2 3 4 is running low on ip addresses at bangalore/bldg 1/floor 1 for 30 minutes recommended customer action • increase the ip address pool space at the dhcp server identified by the ip address • reduce the lease time nile guest dhcp pool space low this alert is generated when nile guest dhcp service has exhausted all ip addresses example alert nile guest services has exhausted all ip addresses for 42 minutes recommended customer action • none nile services cloud processing issues this alert is generated when nile services cloud experiences momentary processing issues example alert nile cloud service is experiencing momentary processing issues for 6 hours network connectivity is not impacted data shown in nile portal may not be the latest all historical data will be updated when the processing issues are resolved no action is required recommended customer action • no action is required device location change this alert is generated when nile sensors are displaced from the original installed location example alert nile sensor element se bldf 3 serial number e99z99999111 not detected at the original installed location bangalore/bldg 1/floor 1 for 40 minutes recommended customer action • restore the sensor to the original location • if the sensor needs to be moved, please contact nile customer support maintenance window this alert is generated when nile services is undergoing maintenance example alert nile service is currently undergoing scheduled maintenance at the site/building/floor for 30 minutes recommended customer action • none nile pop tunnel down this alert is generated when nile guest services is not available example alert nile guest services is currently unavailable at the blr site for 2 minutes please verify that your firewall permits udp traffic on port 6081 for further assistance, contact nile customer support recommended customer action • no action required