Nile Data Retention

overview this document provides information about data stored by nile cloud services and retention policies governing their storage account management data this data primarily includes deployment information such as nile planned deployment (npd), work orders, billing and maintenance window services involved data retention policy all nile services work order data about installation, site survey work orders and job stored forever bom, npd & deviations bill of materials, nile planned deployment data and any deviations in installation from nile planned deployment stored forever billing billing information across all nile services stored forever usage usage data on nile access service, guest service, dhcp service and trust service 1 year settings data this data includes customer floor plans, site survey, account information, billing and nile control center settings services involved data retention policy nile access service nile access service settings which include the following network setup service area data floor plans, sites, buildings, floors and zones, ekahau data, authentication, segments, wireless & dhcp, security, identity integrations, user account data stored as long as the service is commissioned nile dhcp service dhcp settings stored as long as the service is commissioned nile guest service guest service settings stored as long as the service is commissioned network administrator data this is the personally identifiable information (pii) data of network administrators in nile control center services involved data retention policy all nile services name, email and phone number stored as long as the service is commissioned network user data this is the personally identifiable information (pii) data of end users of nile access service services involved data retention policy all nile services name, email and phone number 1 year devices data this data includes end user traffic information (network traffic, web browsing, internal applications, etc ), fingerprint information, location, metrics, packet traces, events and logs services involved data retention policy all nile services network traffic events & metrics location application traffic summarized information 90 days default extended retention period can be purchased troubleshooting data pcap, trace, logs upto 90 days support data this data includes all customer support tickets and support conversations services involved data retention policy all nile services customer support tickets stored as long as contract is valid customer support conversations stored as long as contract is valid