Nile Data Retention

overview this document provides information about data stored by nile cloud services and retention policies governing their storage data categories data stored by nile services belong to following categories service data nile service block this data includes the telemetry data, events, system logs and alerts collected from all nile service block elements that include access points, switches, sensors and head ends user information nile portal data name, email, phone number nile access service, nile dhcp service and nile guest service name, email, phone number customer data customer account management data this data primarily includes deployment information such as nile planned deployment (npd), work orders, billing and maintenance window customer settings data in nile control center this data includes customer floor plans, site survey, account information, billing and nile control center settings devices data this data includes end user traffic information (network traffic, web browsing, internal applications, etc ), fingerprint information, location, metrics, packet traces, events and logs support data customer support tickets and support conversations user activities in nile control center conversations with nile co pilot data retention policy service data nile service block services involved data retention policy all nile services telemetry min by min data about signals, resource usage, system health, etc up to 1 year events system events (ex tunnel creation, etc ) from nile service block elements such as switches, access points, etc up to 1 year logs system logs from nile service block elements such as switches, access points, etc up to 1 year alerts alerts generated by processing of data from nile service block ex nile service alerts, nsb alerts, security, alerts etc up to 1 year customer data customer account management data services involved data retention policy all nile services work order data about installation, site survey work orders and job stored forever bom, npd & deviations bill of materials, nile planned deployment data and any deviations in installation from nile planned deployment stored forever billing billing information across all nile services stored forever usage usage data on nile access service, guest service, dhcp service and trust service 1 year customer data customer settings data in nile control center services involved data retention policy nile access service nile access service settings which include the following network setup service area data floor plans, sites, buildings, floors and zones, ekahau data, authentication, segments, wireless & dhcp, security, identity integrations, user account data stored as long as the contract is valid nile dhcp service dhcp settings stored as long as the contract is valid nile guest service guest service settings stored as long as the contract is valid user information services involved data retention policy nile control center user data name, email and phone number 1 year audit trail 1 year nile access service name, email and phone number 1 year nile guest service name, email and phone numb 1 year customer data devices data services involved data retention policy nile access service network traffic events & metrics location application traffic summarized information 90 days default extended retention period can be purchased troubleshooting data pcap, trace, logs upto 90 days nile guest service 90 days default extended retention period can be purchased customer data support data services involved data retention policy all nile services customer support tickets stored as long as contract is valid customer support conversations stored as long as contract is valid