Following Nile's commitment to security, by default our support teams will not be able to look at any of the end device data and will not have access to the follwing pages on the Nile Portal:

So, before you open a Nile Technical Support case, please ensure that you enable Nile Secure Support access to the devices on the portal. This will ensure that the support team has access to the details of the devices so that they can help you troubleshoot a problem.

To enable support access, please navigate to Settings >> Global Settings >> Security

Please select "Enabled" option and click on the "Duration" dropdown and select one of the available options and "Save"

Configure Alerts

Nile Support Access

save

Allowed Domains

Nile

Nile Access Service Docs

October Feature Updates

What is the Nile Access Service?

Nile's layer 3 only network: Transcending VLANS

Integrating Routers with the Nile Access Service

Nile Access Service: Understanding Service Areas

Nile DHCP Integration

mDNS Handling in Nile's Layer 3 Network

Multicast on the Nile Access Service

Core Concepts

Nile Network Elements

Datasheets

Hardware and Scaling

Zero Trust Campus

WIDS/WIPS

Zero Trust

Migration Process and Strategies

Migration Topologies

Migration

Nile Service Block

Nile Guest Service

Nile Cloud DHCP

Nile Service Deployment Steps

Azure Active Directory Integration

Fortinet Fortigate Integration

Infoblox NIOS Integration

Microsoft NPS Integration

Integrating Aruba Clearpass for Dynamic Segment Assigment

Nile Dot1x Clearpass Integration

Okta SAML Integration

Palo Alto Network’s Next-Generation Firewall Integration with Nile

Palo Alto Next Gen Firewall Integration - XML API

Secure W2 Cloud RADIUS Integration

Splunk SIEM Integration Guide  Nile

Velocloud Integration

Nile SLAs

Application Alerts

Client Device Alerts

Configure Nile Portal Alert notification emails

Customer Infrastructure Alerts

Nile Infrastructure Alerts

Nile Security Alerts

Nile Service Alerts

Configure Email Notifications

Integrating with Splunk Cloud

Splunk SIEM Integration

*New Nile Portal Alerts

View Devices and Device Details

Summary Dashboard Nile Portal Usage Metrics

Enhanced 911

Reports

Setup Service Areas

Setup DHCP

Setup Authentication

Setup Guest Portal

Setup Segments

Setup 802.1x SSID

Setup a PSK SSID

Setup Nile Captive Portal SSID

Setup a PSK SSO SSID

Setup Own Hosted Captive Portal SSID

Setup Wireless/SSID

Setup MAC Authentication

Setup Administrators

Transferring a root account

General Administration

My Nile

Severity Based Notification Triggers

Nile Device Inventory

Access Point Details

How to find serial numbers on Nile Service Block network elements

Access Switch/NSW1000 LED indicators

What do the colors of the Nile Access Point (AP) LED mean?

Configured device with Wireless 802.1X_ not able to connect

Clients not getting IP address

Can we block a wireless client via the dashboard?

How to access "my.nilesecure.com"

How to check the Wireless Clients location and Roaming information?

How to check Wireless Client Signal strength

Wireless Client connection history logs.

Wireless Intrusion Detection and Prevention in the Nile Access Service

Wireless Performance issue Troubleshooting

Wireless printer is not able to get an IP address but works fine with Wired connection